Abbatt Announces Abbatt Academy!
What is Abbatt Academy?
Abbatt Academy is our free concierge training programme required for all of our temporary concierges to undertake before they're sent out to work. The Academy seeks to raise the level of service for residents by upskilling concierges through a class-room based training course. It uses blended learning methods, takes place at Abbatt’s offices and is taught by our in-house trainer. Abbatt Academy is much more than a generic customer service course, it has been specially designed to fit the residential property industry with input from Head Concierges, Property Managers and Senior Recruitment Consultants from Abbatt.
Why did we start it?
Because of the enormous growth within the residential property sector over the last few years alongside increased level of service expectations, concierges are more popular than ever! Yet, there is little training offered and none at all that specialises in residential buildings. There are certain procedures and expectations of the concierges, and the relationship they have with residents are very different from the relationship staff have with customers in commercial buildings for example. This makes it a very unique industry to work in.
Topics covered during the training
- The Role of a Concierge
- The Abbatt’s Values – Attitude, Problem solving, Professionalism and Exceeding Expectations
- Image and grooming
- Code of conduct
- Customer Service
- Key Concierge Procedures
- Problem Solving and Complaints Handling.
We like to think of Abbatt Academy as a triple win. Firstly, the concierges grow more confident in their roles, they become part of a concierges network where they’re the first to know about temporary shifts, and they automatically increase their chance of securing a permanent job. Abbatt Academy is a quality-stamp that the concierges can add to their CVs. Secondly, residents receive higher service levels and increase their satisfaction with their managing agents. And thirdly, we at Abbatt are able to transform customer-service skilled candidates into competent concierges helping them to kick-start their career in property.
As a specialist recruiter, we value quality of service as a top priority. Abbatt Academy is all about adding value to clients and candidates, and at the same time addressing the increased demand of service.