challenge

PMM Ltd had previously used a number of security companies to recruit and employ onsite staff at its developments. The quality of staff being supplied was deteriorating , customer service requirements were increasing and demand was set to increase dramatically. Abbatt were appointed to take ownership of all current and future employment matters for onsite staff.

solution

Within the time scale of only 12 months, Abbatt’s Dual Management team managed the TUPE transfer of all current staff, recruited for all outstanding vacancies and staffed numerous new developments on PMM’s behalf. In addition to the staff recruitment and management, Abbatt has assisted with staff training, Health & Safety in the work place assessments and team restructuring. Abbatt staff are currently overseeing almost 4,000 units.

results

All sites are fully staffed with no outstanding vacancies, the quality of service to residents has increased, property management time has been saved and service charge budgets have been reduced (VAT savings in many cases). One of the restructures saved as much as £200,000 per annum in salaries!

feedback

PMM Ltd are very pleased with the service provided by Abbatt: “It is great to work with a company who understand property, are service focussed, visit sites regularly and do what they say. We enjoy working with them and have no problem in recommending their services”.

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