challenge

By previously being dissappointed by an alternative HR/recruitment support company, the resident board was looking for a solution that would free up property management time. The Concierge team had a number of outstanding staff performance issues and in addition the site needed a new team of cleaners.

solution

Abbatt’s Dual Management team reviewed current job specs, training requirements and service performance of the existing team. Working closely with the Building Manager, performance appraisals and ‘areas of improvement’ were agreed and monitored. Abbatt also recruited and inducted a full new team of cleaners.

results

Internal processes and service delivery for residents quickly improved. The staff have a much clearer understanding of what is expected of them and the resident board is now much less involved. The on-site team has welcomed the additional contact and support from the Account Management team from Abbatt.

 

feedback

The Chairman of Gallion’s Approach stated that “more has been achieved in the first month than the whole of last year with our previous supplier. It is great to see that there is an agreed plan of action. I am confident that we will be able to achieve the continual improvements we desire”.

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