raising the bar within property

Abbatt Academy helps property staff and professionals develop their skills within residential and commercial property. In addition, we deliver courses in partnership with ARMA (The Association of Residential Managing Agents).

why did we start the Academy?

To increase our service level further and keep up with demand, we created a concierge training programme upskilling all our temporary concierges, The Abbatt Academy. Since then, the Academy has expanded to offer training of our clients' permanent staff and to offer several courses aimed at different roles and levels within property in partnership with ARMA. 



Abbatt Academy is a classroom-based training programme that seeks to raise the level of service to residents. By using a blended learning method by means of videos, role plays and group discussions, we make sure that the courses are fun and interactive. 

We train all of our concierges with The Academy and require that our candidates pass a sitting exam before being sent out to work. So when you use our concierge service, you can be sure to expect customer service minded and presentable individuals.

  • The role of a concierge
  • Residents’ expectations
  • Exceptional customer service
  • Efficient problem-solving and handling
  • Concierge best practice.

After attending the training, our concierges will gain confidence going into their role, receive an official Abbatt Academy certificate and boost their career in property. In addition, they will acquire:

  • Comprehensive understanding of the key concierge procedures
  • Exceptional customer service skills
  • Strong problem-solving skills
  • A clear understanding of our values which are: Attitude, Problem-solving, Professionalism and Exceeding Expectations.

We are always happy to answer any questions you may have, and you can reach our in-house trainer, Amy Hartley, by phone on 020 7430 0088 or email amy.hartley@abbatt.co.uk

CPD accredited

We're proud to say that our Concierge Training is CPD Accredited. 

Accredited CPD training means the given learning activity has reached the required Continuing Professional Development standards and that its value has been scrutinised to ensure integrity and quality. 

tailored concierge training

Every candidate, every client and every building are different. This is why we offer a tailored training service suitable to your staff and site requirements. 

key benefits

Download our brochure to find out which tailored-training service is best suited to your staff and building.  

Download brochure
  • Customised training to your staff
  • Motivated and valued staff
  • Increased service for residents

Courses delivered in partnership with ARMA

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