Abbatt Academy – the premium concierge training programme tailored to the property industry.
Why did we start Abbatt Academy?
London’s property sector is rapidly expanding with demands and service expectations growing to an all-time high, however, within the recruitment sector as a whole, we have seen an overall skill shortage. In order to combat this shortage and keep up with demand, we created a concierge training programme, The Abbatt Academy, in order to up-skill our candidates with the aim to increase service levels within the residential property industry.
What is Abbatt Academy?
Abbatt Academy is a classroom-based training programme that seeks to raise the level of service to residents to a high standard in a structured and interactive way by our experienced full-time in-house trainer. Furthermore, the Academy is the only concierge programme tailored to cover exactly what’s expected when working in a residential building in London and is the only free training programme for concierges in the country.
As a specialist recruiter, we value the quality of service as a top priority, this is what Abbatt Academy is all about. As well as giving back to the industry which we have so much passion for.
What topics are covered?
The role of a concierge
Exceptional customer service
Efficient problem-solving and handling
Concierge best practice.
What will the concierge gain from the course?
After attending the training, our concierges will gain confidence going into their role, receive an official Abbatt Academy certificate and boost their career in property. In addition, they will acquire:
Comprehensive understanding of the key concierge procedures
Exceptional customer service skills
Strong problem-solving skills
A clear understanding of our values which are: Attitude, Problem-solving, Professionalism and Exceeding Expectations.
How can I find out more?
We are always happy to answer any questions you may have, and you can reach our in-house trainer, Katie Johnston, by phone on 020 7430 0088 or email firstname.lastname@example.org.